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Difference
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Field Name
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v1
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V1
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V3
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v3
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Workorderid
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"WORKORDERID": "8"
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✓
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✓
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"id": "8",
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requester
|
"REQUESTER": "administrator"
|
✓
|
✓
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"requester": {
"id": "3",
"name": "administrator",
"email_id": null,
"is_vipuser" : true
}
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created by
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"CREATEDBY": "administrator"
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✓
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✓
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"created_by": {
"id": "3",
"name": "administrator",
"email_id": null
}
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created time
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"CREATEDTIME": "1482754093346"
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✓
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✓
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"created_time": {
"display_value": "Dec 26, 2016 05:38 PM",
"value": "1482754093346"
}
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due by time
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"DUEBYTIME": "1482755700000"
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✓
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✓
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"due_by_time": {
"display_value": "Dec 26, 2016 06:05 PM",
"value": "1482755700000"
}
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is_overdue
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NA
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X
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✓
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"is_overdue": true,
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response due by time
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"RESPONSEDUEBYTIME": "1482753960000"
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✓
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X
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NA
In v3 , it is mentioned as
"first_response_due_by_time"
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first_response_due_by_ time
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"FR_DUETIME": "1482755400000"
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✓
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✓
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"first_response_due_by_time": {
"display_value": "Dec 26, 2016 06:00 PM",
"value": "1482755400000"
}
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is_first_response_overdue
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NA
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X
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✓
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"is_first_response_overdue": true
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responded time
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"RESPONDEDTIME": "1482756527476"
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✓
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✓
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"responded_time": {
"display_value": "Dec 26, 2016 06:18 PM",
"value": "1482756527476"
}
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resolvedtime
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"RESOLVEDTIME": "1482756700093"
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✓
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✓
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"resolved_time": {
"display_value": "Dec 26, 2016 06:21 PM",
"value": "1482756700093"
}
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completedtime
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"COMPLETEDTIME": "1482756700093"
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✓
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✓
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"completed_time": {
"display_value": "Dec 26, 2016 06:21 PM",
"value": "1482756700093"
}
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shortdescription
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"SHORTDESCRIPTION": Router access
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✓
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X
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"short_description": router access
Note: "shortdescription" will be only available in get_all operation.
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timespentonreq
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"TIMESPENTONREQ": "53hrs 38min"
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✓
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✓
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"time_elapsed": { "display_value": "53hrs 38min",
"value": "193103767"
}
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subject
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✓
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✓
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Format remains the same
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requesttemplate
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"REQUESTTEMPLATE": "Request a CRM account"
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✓
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✓
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"template": { "id": "8",
"name": "Request a CRM account"
}
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mode
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"MODE": "Phone Call"
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✓
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✓
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"mode": {
"id": "1",
"name": "Phone Call"
}
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sla
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"SLA": "Low SLA"
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✓
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✓
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"sla": {
"id": "4",
"name": "Low SLA"
}
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asset
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"ASSET": "mewin10.csez.zoho.com"
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✓
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✓
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"assets": [
{
"id": "79",
"name": "mewin7.csez.zoho.com"
},{
"id": "301",
"name": "mewin10.csez.zoho.com"
}
],
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department
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"DEPARTMENT": "Engineering"
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✓
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✓
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"department": {
"id": "11",
"name": "Engineering",
}
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editor
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"EDITOR": "Heather Graham"
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✓
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✓
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"editor": {
"id": "14",
"name": "Heather",
"email_id": “heather@zohocorp.com"
}
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editorid
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"EDITORID": "6"
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✓
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✓
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In v3, it is mentioned as part of the "editor" field.
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editing_status
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"EDITING_STATUS": "1"
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✓
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✓
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"is_editing_completed": false
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is_catalog_template
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"IS_CATALOG_TEMPLATE": "true"
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✓
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✓
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"is_service_request": true
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site
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"SITE": "test_refer"
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✓
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✓
|
"site": {
"id": "2",
"name": "test refer"
}
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isvipuser
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"ISVIPUSER": "true"
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✓
|
X
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Will be included as part of the requester
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service
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"SERVICE": "Communication"
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✓
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✓
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"service_category": {
"id": "1",
"name": "Communication"
}
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category
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"CATEGORY": "Hardware"
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✓
|
✓
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"category": {
"id": "8",
"name": "Hardware"
}
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subcategory
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"SUBCATEGORY": "Desktop Hardware"
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✓
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✓
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"subcategory": {
"id": "2",
"name": "Desktop Hardware"
}
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item
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"ITEM": "Keyboard",
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✓
|
✓
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"item": {
"id": "301",
"name": "Keyboard"
},
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technician
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"TECHNICIAN": "administrator"
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✓
|
✓
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"technician": {
"id": "3",
"name": "administrator",
"email_id": null
}
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technician_loginname
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|
✓
|
X
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NA
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status
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"STATUS": "Open"
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✓
|
✓
|
"status": {
"id": "3",
"name": "Open"
}
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priority
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"PRIORITY": "Low"
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✓
|
✓
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"priority": {
"id": "4",
"name": "Low"
}
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level
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"LEVEL": "Tier 1"
|
✓
|
✓
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"level": {
"id": "1",
"name": "Tier 1"
}
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impact
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"IMPACT": "High"
|
✓
|
✓
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"impact": {
"id": "1",
"name": "High"
}
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urgency
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"URGENCY": "High"
|
✓
|
✓
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"urgency": {
"id": "2",
"name": "High"
}
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impactdetails
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"IMPACTDETAILS": "test impact details"
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✓
|
✓
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"impact_details": "test impact details"
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requesttype
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"REQUESTTYPE": "Incident"
|
✓
|
✓
|
"request_type": {
"id": "1",
"name": "Incident"
}
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appr_statusid
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"APPR_STATUSID": "Pending Approval"
|
✓
|
X
|
Information will be under approval_status attribute.
|
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approval_status
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APPROVAL_STATUS": "Pending Approval"
|
✓
|
✓
|
"approval_status":{
"id" : "1",
"name": "Pending Approval"
}
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closurecode
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"CLOSURECODE": "Success"
|
✓
|
✓
|
In V3, it is mentioned as a part of "closure_info"
|
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closurecomments
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"CLOSURECOMMENTS": "Status Change
Comment test"
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✓
|
✓
|
In V3 , it is mentioned as a part of "closure_info"
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closure_info
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NA
|
X
|
✓
|
In v3 ,
"closure_info": {
"closure_code": {
"id": "1",
"name": "Success"
},
"requester_ack_comments": "comment",
"closure_comments": "status change
comment",
"requester_ack_resolution": true
}
|
|
fcr
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"FCR": "true"
|
✓
|
✓
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"is_fcr": true
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|
yettoreplycount
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"YETTOREPLYCOUNT": "1"
|
✓
|
X
|
NA
|
|
group
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"GROUP": "Hardware Problems"
|
✓
|
✓
|
"group": {
"id": "4",
"name": "Hardware Problems"
}
|
|
description
|
NA
|
✓
|
✓
|
In v1 and v3 , format for "description" remains the same.
|
|
Interestedparty
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"INTERESTEDPARTY":
"hiju.s@zohocorp.com"
|
✓
|
✓
|
"email_ids_to_notify": [
"hiju.s@zohocorp.com"
]
|
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resource
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"resource": {
"Software": {
"Choose the sofwares to be installed": [
"IDE",
"Browser"
],
"Request a DID extension resources plain": [
"AErnqrqr!@#@$AD"
],
"Request a DID extension resources drop": [
"Microsoft Office Enterprise 2007"
],
"Request a DID extension resources simple": [
"Yes"
]
}
}
|
✓
|
✓
|
In v3, "Resources" key (res_RESOURCE_ID) specifies the particular resource and "Question" key ("qstn_TYPE_QUESTION_ID") specifies the particular question which is under the resource (res_304)
For Plain text questions, question key will be "qstn_text_309".
For Drop down questions, question key will be "qstn_select_309".
For Check box questions, question key will be "qstn_check_309".
For Simple Yes or No questions, question key will be "qstn_simple_309".
Soon we will provide the option to get the (Resources) key and the (Question) key from the product itself.
"resources": {
"res_1203": {
"qstn_check_3": [
{
"name": "External Harddisk"
},
{
"name": "CD RW"
}
],
"qstn_check_304": [
{
"name": "Ad Account resources checkbox 2"
},
{
"name": "Ad Account resources checkbox 1"
}
],
"qstn_simple_301": {
"name": "Yes"
},
"qstn_select_302": {
"id" : "901",
"name": "HP"
},
"qstn_select_5": {
"name": "Dell"
},
"qstn_text_303":{
"value": "Additional space required"
}
},
"res_1201": {
"qstn_check_307": [
{
"id": "301",
"name": "access point 1",
"cost": "0.00"
},
{
"id": "302",
"name": "access point 2",
"cost": "0.00"
}
]
}
}
|
|
last_update_time
|
NA
|
X
|
✓
|
In v3,
"last_updated_time": {
"display_value": "Dec 26, 2016 07:15
PM",
"value": "1482759949641"
}
|
|
attachments
|
NA
|
X
|
✓
|
In v3,
"attachments": [
{
"id": "1",
"file_name": "sample descrip.txt",
"content_url": "/api/v3/attachments/1",
"size": "520.45KB"
}
]
|
|
assigned_time
|
NA
|
X
|
✓
|
In v3 ,
"assigned_time": {
"display_value": "Dec 27, 2016 11:13
AM",
"value": "1482817403130"
}
|
|
resolution
|
NA
|
X
|
✓
|
In v3,
"resolution": {
"content": "Attached the details in screenshot",
"resolution_attachments": [
{
"id": "2",
"file_name": "sample description.txt",
"content_url": "/api/v3/attachments/2",
"size": "520.45KB"
}
],
"submitted_by": {
"id": "4",
"name": "administrator",
"email_id": null,
"is_vipuser": false
},
"submitted_on": {
"display_value": "Jul 5, 2018 01:27 PM",
"value": "1530777475554"
}
}
|
|
is_read
|
NA
|
X
|
✓
|
In v3,
"is_read": true,
|
|
is_trashed
|
NA
|
X
|
✓
|
In v3,
"is_trashed": true,
|
|
is_reopened
|
NA
|
X
|
✓
|
In v3,
"is_reopened": true,
|
|
udf_fields
|
"test_udf": "Single line field test",
"test_pick_udf": "pick2",
|
✓
|
✓
|
In V3, all the additional fields are grouped under udf_fields and they are represented as “udf_TYPE”+columnaliasid
i.e additional fields such as UDF_CHAR1, UDF_LONG1 are represented as udf_sline_301, udf_long_302 (columnaliasid) etc.,
API key for the additional fields will be displayed in additional fields list view itself.
"udf_fields": {
"udf_pick_305": "12",
"udf_long_303": "12",
"udf_decimal_304": "34.00",
"udf_mline_302": "Multi \r\nLine",
"udf_multiselect_306": [
"Adam",
"Geoffrey",
"Abdul",
"Jaffer"
],
"udf_date_307": {
"display_value": "Jul 6, 2018 01:22 PM",
"value": "1530863520000"
},
"udf_sline_301": "Single Line"
}
|
|
email_to
|
NA
|
X
|
✓
|
In v3,
"email_to": [
“malt@zohocorp.com",
“farooq@sdplinmail.com",
“gk@sdplinmail.com"
]
|
|
email_cc
|
NA
|
X
|
✓
|
In v3,
"email_cc": [
"jack@sdplinmail.com"
]
|
|
on_behalf_of
|
NA
|
X
|
✓
|
In v3,
"on_behalf_of": {
"id": "14",
"name": "requester_all",
"email_id":
"Mel.r@zohocorp.com"
}
|
| onhold_scheduler |
NA |
X |
✓ |
"onhold_scheduler": {
"scheduled_time": {
"display_value": "06/07/2018 01:00 PM",
"value": "1530862200000"
},
"change_to_status": {
"id": "1",
"color": "#0066ff",
"name": "Open"
},
"held_by": {
"id": "4",
"name": "administrator",
"email_id": null,
"is_vipuser": false
},
"comments": "Waiting for resource"
}
|
| linked_to_request |
NA |
X |
✓ |
"linked_to_request": {
"request": {
"id": "341",
"subject": "Title"
},
"link_comments": "Similar Request"
} |
| callback_url |
NA |
X |
✓ |
"callback_url": "demo.servicedesk.com" |
| is_shared |
NA |
X |
✓ |
"is_shared": true |
| has_dependency |
NA |
X |
✓ |
"has_dependency": false |
| has_linked_requests |
NA |
X |
✓ |
"has_linked_requests": false |
| has_draft |
NA |
X |
✓ |
"has_draft": true |
| has_notes |
NA |
X |
✓ |
"has_notes": true |
| has_project |
NA |
X |
✓ |
"has_project": true |
| has_problem |
NA |
X |
✓ |
"has_problem": false |
| has_attachments |
NA |
X |
✓ |
"has_attachments": true |
| has_request_caused_by_change |
NA |
X |
✓ |
"has_request_caused_by_change": false |
| has_request_initiated_change |
NA |
X |
✓ |
"has_request_initiated_change": false |
| deleted_assets |
NA |
X |
✓ |
"deleted_assets": [ "mewin1.csez.zoho.com", "mewin2.csez.zoho.com" ] |
| deleted_on |
NA |
X |
✓ |
"deleted_on": {
"display_value": "Dec 27, 2016 11:32
AM",
"value": "1482818539816"
} |
| deleted_by |
NA |
X |
✓ |
"deleted_by":
{
"id": "3",
"name": "Lyod",
"email_id": lyod@zylker.com
}
|
