CI sync
OpManager's integration with ServiceNow helps network admins log OpManager alarms as tickets in ServiceNow. You can configure relevant notification profiles for the respective alerts and forward the OpManager alarms as ServiceNow tickets.
Following are the CI fields and keys that will be synced while integrating OpManager with ServiceNow.
Class Mappings
| OpManager device categories |
ServiceNow Classes |
| Server |
Windows : cmdb_ci_win_server Linux : cmdb_ci_linux_server |
| Switch |
cmdb_ci_ip_switch |
| Router |
cmdb_ci_ip_router |
| Firewall |
cmdb_ci_ip_firewall |
| UCS |
Blade : cmdb_ci_ucs_blade Chassis : cmdb_ci_ucs_chassis |
| Desktop |
cmdb_ci_pc_hardware |
| DomainController |
cmdb_ci_ad_controller |
| FCSwitch |
cmdb_ci_storage_switch, cmdb_ci_fc_port |
| Load Balancer |
cmdb_ci_lb |
| PDU |
cmdb_ci_pdu |
| RAID |
cmdb_ci_raid |
| Storage |
cmdb_ci_storage_device |
| Tape Library |
cmdb_ci_msd |
| UPS |
cmdb_ci_ups |
| Wireless LAN Controller |
cmdb_ci_netgear (No separate class for WAN Accelerator) |
| WAN Accelerator |
cmdb_ci_wan_accel_network |
| Printer |
cmdb_ci_printer |
| Wireless Access point |
cmdb_ci_wap_network |
| Wireless |
cmdb_ci_netgear |
Virtual Machine types
| Hyper-V Host |
cmdb_ci_hyper_v_instance |
| Hyper-V VM |
windows / linux server |
| Nutanix Host |
cmdb_ci_nutanix_host |
| Nutanix VM |
cmdb_ci_nutanix_vm_instance |
| Nutanix cluster |
cmdb_ci_nutanix_cluster |
| VMware Host |
cmdb_ci_esx_server |
| VMware VM |
cmdb_ci_vmware_instance |
| VMware-vCenter |
cmdb_ci_vcenter |
| Xen Host |
---------NOT SUPPORTED--------- |
| Xen VM |
---------NOT SUPPORTED-------- |
Server
| Field |
Key |
| Name |
name |
| IP address |
ip_address |
| DNS Name |
dns_name |
| Serial Number |
serial_number |
| Description |
description |
| RAM |
ram |
| Disk Size |
disk_size |
| Location |
location |
| Manufacturer |
manufacturer |
| Operating System |
operating_system |
| Service Tag |
service_tag |
| Comments |
comments |
| Location(Probe Name) |
location |
Desktops:
| Field |
Key |
| Name |
name |
| Manufacturer |
manufacturer |
| Operating System |
operating_system |
| Serial Number |
serial_number |
| RAM |
ram |
| Location |
location |
| Description |
description |
| IP address |
ip_address |
| Disk Space |
disk_space |
| DNS Domain |
dns_domain |
| Service Tag |
service_tag |
| Comments |
comments |
Switch / Router / Firewall:
| Field |
Key |
| Name |
name |
| Manufacturer |
manufacturer |
| IP Address |
ip_address |
| Serial Number |
serial_number |
| DNS Domain |
dns_domain |
| Category |
category |
| Service Tag |
service_tag |
| Description |
description |
| SNMP Location |
snmp_location |
| Model Number |
model_number |
| Physical Interface Count |
physical_interface_count |
| Device Type |
device_type |
| Comments |
comments |
| Location |
location |
Domain Controllers:
| Field |
Key |
| Name |
name |
| IP Address |
ip_address |
| Serial Number |
serial_number |
| Manufacturer |
manufacturer |
| DNS Domain |
dns_domain |
| Model Number |
model_number |
| Service Tag |
service_tag |
| Description |
description |
Printers
| Field |
Key |
| Name |
name |
| IP Address |
ip_address |
| Serial Number |
serial_number |
| Manufacturer |
manufacturer |
| DNS Domain |
dns_domain |
| Model Number |
model_number |
| Service Tag |
service_tag |
| Description |
description |
FCSWitch
| FCSwitch |
| Field |
Key |
| Name |
name |
| Manufacturer |
manufacturer |
| DNS Name |
dns_name |
| Serial Number |
serial_number |
| Model Number |
model_number |
| Description |
description |
| IP Address |
ip_address |
| WWNN |
wwnn |
| FCPorts |
| Speed |
speed |
| Port Type |
port_type |
| WWNN |
wwnn |
| Computer Sys ID (Sys id of the FCSwitch - As reference) |
computer_sys_id |
Nutanix
| Nutanix Cluster |
| Field |
Key |
| Name |
name |
| Version |
version |
| IP Address |
ip_address |
| DNS Name |
dns_name |
| NCC Version |
ncc_version |
| Cluster UUID (UUID) |
cluster_uuid |
| Cluster Object ID (Cluster ID) |
cluster_object_id |
| Nutanix Storage Container |
| Name |
name |
| Deduplication |
deduplication |
| Disk Size |
disk_size |
| Compression |
compression |
| Erasure Code |
erasure_code |
| Replication Factor |
replication_factor |
| Container ID |
cotainer_id |
| Nutanix Storage Pool |
| Name |
name |
| Disk Space (Capacity) |
disk_space |
| Object ID (SP_ID) |
object_id |
| Nutanix Host |
| Name |
name |
| IP Address |
ip_address |
| DNS Name |
dns_name |
| Disk Space |
disk_space |
| CPU Core Count |
cpu_core_count |
| Description |
description |
| CPU Name |
cpu_name |
| CPU Type |
cpu_type |
| Location (Probe) |
location |
| Comments |
comments |
| Nutanix VM |
| Name |
name |
| IP Address |
ip_address |
| DNS Name |
dns_name |
| Memory |
memory |
| Disk Capacity |
disk_capacity |
| Network adapter count |
network_adapter_count |
| CPU Count |
cpu_count |
| Object ID (VM_ID) |
object_id |
| VM Instance ID (UUID) |
vm_instance_id |
| Location (Probe) |
location |
| Comment |
comment |
UCS
| Fields for UCS |
| Field |
Key |
| Name |
name |
| Manufacturer |
manufacturer |
| Model Number |
model_number |
| DNS Name |
dns_name |
| Number of chassis |
number_of_chassis |
| Number of fabric interconnects |
number_of_fabric_interconnects |
| Location (Probe name), Comments |
location |
| Fields for chassis |
| Name |
name |
| Number of IO Modules |
number_of_io_modules |
| Number of Fans |
number_of_fans |
| Number of PSU |
number_of_psu |
| Number of Servers |
number_of_servers |
| UCS Equipment (Reference to UCS) |
ucs_equipment |
| Chassis ID |
chassis_id |
| Location (Probe name) |
location |
| Fields for Blade Server |
| Name |
name |
| Model Number |
model_number |
| CPU Core count |
cpu_core_count |
| Blade Serial Number |
blade_serial_number |
| Number of adaptors |
number_of_adaptors |
| UCS Chassis (Reference to chassis) |
ucs_chassis |
| Location (Probe name) |
location |
| Fields for Rack unit |
| Name |
name |
| Number of cores |
number_of_cores |
| Number of adaptors |
number_of_adaptors |
| Total Memory |
total_memory |
| Rack Serial |
rack_serial |
| Model Number |
model_number |
| UCS Equipment (Reference to UCS) |
ucs_equipment |
WirelessAcessPoint
| Field |
Key |
| Name |
name |
| IP Address |
ip_address |
| Manufacturer |
manufacturer |
| MAC Address |
mac_address |
| DNS Domain |
dns_domain |
| Description |
description |
| Channels |
channels |
| Model Number |
model_number |
WAN Accelerator
| Field |
Key |
| Name |
name |
| IP Address |
ip_address |
| Manufacturer |
manufacturer |
| MAC Address |
mac_address |
| DNS Domain |
dns_domain |
| Serial Number |
serial_number |
| Location |
location |
| Description |
description |
| Category |
category |
VMWare
| Field |
Key |
| vCenter fields |
| Name |
name |
| Full Name |
fullname |
| IP address |
ip_address |
| DNS Name |
dns_domain |
| Model Number |
model_number |
| Edition |
edition |
| API version |
api_version |
| Location |
location |
| Serial Number |
serial_number |
| Instance UUID |
instance_uuid |
| Version |
version |
| Host fields |
| Name |
name |
| Connection state |
connection_state |
| Operating System |
os |
| OS Version |
os_version |
| Description |
description |
| vCenter reference |
vcenter_reference |
| Serial Number |
serial_number |
| CPU Core Count |
cpu_core_count |
| CPU type |
cpu_type |
| Power State |
power_state |
| Manufacturer |
manufacturer |
| cCenter Reference ID |
vcenter_ref |
| CPU Name |
cpu_name |
| CPU count |
cpu_count |
| CPU Speed |
cpu_speed |
| CPU core thread |
cpu_core_thread |
| DNS Name |
dns_domain |
| IP Address |
ip_address |
| Disk Space |
disk_space |
| Location |
location |
| VMWare VM |
| Name |
name |
| DNS Name |
dns_domain |
| Memory(MB) |
memory |
| CPU count |
cpus |
| Disk Count |
disks |
| Image Path |
image_path |
| Network Adapter count |
nics |
| vCenter UUID |
vcenter_uuid |
| CPUs |
cpus |
| vCenter Reference ID |
vcenter_ref |
| vCenter reference |
vcenter_reference |
| IP Address |
ip_address |
| VM Instance ID |
vm_inst_id |
| VMInstance UUID |
vm_instance_uuid |
| Location |
location |
| Description |
description |
WLC and Wireless
| Field |
Key |
| Name |
name |
| Manufacturer |
manufacturer |
| IP Address |
ip_address |
| MAC Address |
mac_address |
| DNS Domain |
dns_domain |
| Description |
description |
| Serial Number |
serial_number |
| Model Number |
model_number |
| Physical Interface count |
physical_interface_count |
| Location |
location |
UPS
| Field |
Key |
| Name |
name |
| IP Address |
ip_address |
| DNS Name |
dns_name |
| Manufacturer |
manufacturer |
| Description |
description |
| Model Number |
model_number |
| Serial Number |
serial_number |
| Service Tag |
serice_tag |
| Battery Status |
battery_status |
| Output Current |
output_current |
| Output Volts |
output_volts |
| Location |
location |
| Comments |
comments |
Tape Library:
| Field |
Key |
| Name |
name |
| IP Address |
ip_address |
| Manufacturer |
manufacturer |
| DNS Name |
dns_name |
| Model Number |
model_number |
| Service Tag |
service_tag |
| Description |
description |
| Serial Number |
serial_number |
| Location |
location |
| Comment |
comment |
Storage:
| Field |
Key |
| Name |
name |
| IP Address |
ip_address |
| Manufacturer |
manufacturer |
| DNS Name |
dns_name |
| Model Number |
model_number |
| Service Tag |
service_tag |
| Description |
description |
| Serial Number |
serial_number |
| Location (Site Name) |
location |
| Comment |
comment |
Hyper V
| HyperV Host |
| Field |
Key |
| Name |
name |
| IP Address |
ip_address |
| DNS Name |
dns_name |
| Manufacturer |
manufacturer |
| Serial Number |
serial_number |
| Description |
description |
| OS |
os |
| CPU Core Count |
cpu_core_count |
| CPU Speed Mhz |
cpu_speed_mhz |
| CPU Name |
cpu_name |
| CPU Type |
cpu_type |
| Disk space |
disk_space |
| Object ID (UUID) |
object_id |
| Location (Probe Name) |
location |
| Comments |
comments |
| Hyper V VM |
| Name |
name |
| IP Address |
ip_address |
| DNS Name |
dns_name |
| CPU Count |
cpu_count |
| Disks |
disks |
| Network Adapter count |
network_adapter_count |
| Object ID (UUID) |
object_id |
| OS Name |
os_name |
| Location |
location |
| Comments |
comments |
Load Blancer and PDU :
| Field |
Key |
| Name |
name |
| IP Address |
ip_address |
| Manufacturer |
manufacturer |
| DNS Name |
dns_name |
| Model Number |
model_number |
| Service Tag |
service_tag |
| Description |
description |
| Serial Number |
serial_number |
| Location (Probe) |
location |
| Comments |
comments |
Raid:
| Field |
Key |
| Name |
name |
| IP Address |
ip_address |
| Manufacturer |
manufacturer |
| DNS Name |
dns_name |
| Model Number |
model_number |
| Service Tag |
service_tag |
| Description |
description |
| Serial Number |
serial_number |
