To learn about the common issues faced in EMC Isilon auditing using ADAudit Plus, review these steps.
- The selected Domain must be an Authentication Provider for the Cluster.
Verify that the cluster is a part of the selected domain, and try adding the cluster again. If the issue persists, update the computer objects by following the steps below:
- On the ADAudit Plus console, go to Domain Settings at the top right corner.
- From the domain drop-down menu, select Update Domain Objects to open the corresponding pop-up screen.
- Choose Computers on the list and click Save.
- Isilon Zone(s) not found.
Ensure that the ADAudit Plus Isilon user has permission to read the Isilon configuration. Verify that the minimum required permissions are provided to the user.
- Error in getting shares/Access is denied.
- Ensure that the user configured under Domain Settings has permission to read the shares in the configured zone.
- Add the Domain Settings user to the LOCAL: System provider's Administrators group to provide read access to files.
- The Timestamp is not updated/No data is received.
- Check if the forwarded syslog data is received by the ADAudit Plus server by installing ManageEngine Free Syslog Forwarder.
- Navigate to Admin → General Settings → Connection, and set Current Syslog Status to Off. Alternatively, you can stop the ADAudit Plus Service.
- In the free syslog forwarder tool, click Start to receive syslog data.
- If no data is shown, check the syslog configuration once again. If the issue persists, contact the support team at support@adauditplus.com.
- Configured credentials are expired. Click on the key icon to update.
This error occurs when the user account provided during cluster configuration has been updated or deleted. To resolve this,
- On the ADAudit Plus web console, navigate to File Audit → Configured Servers → EMC Isilon.
- Click the key icon to provide fresh credentials for the Isilon user.
- Click OK to save the changes.
- Refresh Interface IP Address
This message is shown when there are no configured IP addresses to receive data from.
- On the ADAudit Plus web console, navigate to File Audit → Configured Servers → EMC Isilon.
- Click the Refresh icon at the top right corner of the table listing the configured zones.
If the issue persists, contact the support team at support@adauditplus.com.
- Syslog Listening Stopped
Ensure that the port configured under the Syslog Listening Port (Admin → General Settings → Connection) is free to use.
- Connecting to <CLUSTERNAME> failed because There was a problem while connecting to <CLUSTERNAME>:22 Connecting to <clustername.domain.com> failed because There was a problem while connecting to <clustername.domain.com>:22
This error occurs during configuration when the cluster name does not resolve to the node IP address. To resolve this, verify if a ping to the Isilon cluster by its cluster name resolves to the node IP address.
