Request Life Cycle

Design a request resolution process, and streamline services across the board.

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Leverage custom life cycles to streamline request management processes

Make tickets pass through a determined sequence with predefined request life cycles.
Build request life cycles on a simple drag-and-drop canvas.
Define conditions and actions for tickets to move between statuses.
Create custom actions to be executed before, during, and after transitions between statuses.

Fine-tune ticket management, and boost technician productivity

Restrict manual movement between statuses using conditional rules, and minimize technician error.
Flag fields as mandatory during transitions in order to collect contextual information at every stage of the ticket life cycle.
Define access controls on ticket information at different stages of the ticket life cycle.

Take control of the ticket life cycle, and provide a seamless experience

Trigger automated notifications during ticket transitions between statuses.
Create custom templates and recipients for each notification.
Trigger custom scripts to execute fine-grained actions whenever required.